Job Description

Internet Sales Specialist (ISS)

RideNow Powersports-Ocala is hiring an Internet Sales Specialist to respond to online leads and inbound calls, set appointments, and help customers find the right unit. If you're friendly, organized, and confident on the phone, we'll train you on the process and product. No dealership experience required.

What You'll Do

• Respond to internet leads, texts, chats, and calls quickly and professionally
• Qualify customers, answer questions, and guide them to the next step
• Set and confirm appointments to improve show rates
• Follow up with unsold leads using a structured cadence (call/text/email)
• Log notes, tasks, and outcomes in the CRM

What We're Looking For

• Strong communication (phone + written)
• Organized follow-up habits and attention to detail
• Comfortable with CRM/tools (we'll train)
• Retail/hospitality/call center experience is a plus
• Bilingual (Spanish) is a plus, not required

Comp & Growth

• Base pay + commission + bonuses (uncapped)
• Typical annual earnings $45,000+ (more with performance)
• Career path: ISS → ISM → Sales Manager → GSM

Required

• Strong communication skills (phone + written).
• Organized follow-up habits; comfortable in a high-activity role.
• Basic computer skills and willingness to learn CRM/tools.
• Coachable, dependable, and motivated by goals.

Preferred (Not Required)

• Retail, hospitality, call center, wireless, fitness, or inside sales experience.
• Bilingual (Spanish).

Performance Expectations (KPIs)

• Speed to lead and same-day response discipline
• Contact rate (attempts + reached)
• Appointment set rate
• Appointment show rate (kept)
• Activity expectations: daily calls/texts/emails and task completion
• CRM accuracy and follow-up compliance
• Must be able to sit for prolonged periods of time at work station
• Must be able to safely and efficiently move through the dealership premises—including indoor showrooms, vehicle lots, and service areas—while maintaining awareness of moving vehicles, customer foot traffic, and showroom displays.

Benefits:

• Commission-based pay
• Health, Dental & Vision Insurance
• Employer Paid Life and Short-Term Disability Insurance
• Employee discounts on products and services

Note: All applicants must pass pre-employment testing, including background checks, MVR, and drug screening.

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